Terms and Conditions

Effective Date: 19/12/2022
Last Updated: 14/01/2025

1. Introduction

Welcome to SellingOS (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.sellingos.com (“Website”) and the services we offer. By accessing or using our Website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

2. Services Offered

SellingOS provides a range of e-commerce services, including but not limited to:

• Marketplace Account Management: Assistance with setting up and managing accounts on platforms such as Amazon, Flipkart, Walmart, eBay, Meesho, etc.
• One-Time Services: Services like Registration, Listing Optimization, Keyword/Pricing Analysis, A+ Content creation, Store Design, etc.
• Company Formation Services: Assistance in registering businesses in the USA, UK, and UAE, including services like LLC/EIN/Bank/Proxy.
• Marketplace Entry & Compliance: Support in overcoming barriers like trademark issues, document gaps, and investment requirements.
• CRM System: Tools to manage pre- and post-sales support, seller onboarding, renewals, and upselling.
• Website Design Packages: Development of websites using platforms like Shopify, WooCommerce, and custom eCommerce builds.
• Training & Telecalling Scripts: Provision of training materials and scripts for internal sales teams.

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information as required for the provision of services.
• Maintain the confidentiality of your account credentials.
• Notify us immediately of any unauthorized use of your account.
• Comply with all applicable laws and regulations.

4. Payment Terms

• Fees: All fees for our services are outlined on our Website or communicated directly to you.
• Payment Methods: We accept payments through various methods, including credit/debit cards, bank transfers, and other electronic payment systems.
• Payment Terms: Payments are due as specified in the invoice or agreement. Late payments may incur additional charges.

5. Refund Policy

Our refund policy is as follows:

• Eligibility: Refunds are only eligible if a written refund request is submitted within 24 hours of the original payment confirmation.
• Non-Refundable Conditions: No refunds will be issued if:
  • More than 24 hours have passed since the payment.
  • Work has already begun or services have been initiated.
  • Incorrect or incomplete information was provided by the client that impacted service delivery.
  • The request is related to dissatisfaction after service execution or change of mind.
• Refund Process: To request a refund within the 24-hour window, please email us at support@sellingos.com with the subject line “Refund Request – [Your Order ID]”. The request must include:
  • Full name
  • Email ID used at the time of payment
  • Order details
  • Reason for the refund

• Processing Time: Once your request is verified and falls within the allowed window, the refund will be processed within 7 business days to the original mode of payment.

6. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of SellingOS or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

SellingOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability to you for any damages shall not exceed the amount paid by you for the specific service in question.

8. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

9. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction].

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

SellingOS
       Address: B-59/3, Block B, Naraina Industrial Area Phase 2,  New Delhi, 110028
📧 Email: support@sellingos.com

🌐 Website: www.sellingos.com
📞 Phone: +91 729 000 2939