How to Fix “Seller Identity Verification Failed” on Amazon India
Amazon India has emerged as one of the leading platforms for businesses wishing to sell online. However, new and existing sellers may encounter roadblocks during the registration or verification process. A common roadblock is a verification complication that may indicate an error that a seller may see as “Seller Identity Verification Failure” that may cause a seller to not be able to sell or continue the selling process on Amazon. Although it sounds like you are dead in the water, the good news is that this issue often can be corrected with the proper plan. Many businesses even utilize Amazon account management services to help ensure they do not have this problem during the onboarding process at all.
In this blog, we will detail the possible reasons why seller identity verification failed, how to fix it, and how to prevent it in the future.
Why Does Seller Identity Verification Fail?
When you register as a seller on Amazon India, you must submit documents as part of the process showing proof of identity and business details. The platform is strict with compliance rules to confirm that you are who you say you are and to prevent fraud. Seller identity verification may fail for issues such as:
- Incorrect information or name mismatch- The name on your PAN card, Aadhar or business GST certificate doesn’t match the information provided in your seller account on Amazon.
- Documents that are blurry or of poor quality— If the documents you uploaded do not clearly show the information required, the Amazon automatic verification system may dishonor the document.
- Documents that are expired— If you upload an expired business license, proof of address, or bank statement, the verification cannot be completed successfully.
- Non-acceptable documents— A few sellers upload evidence to support their seller identity verification that is not allowable. Some sellers, for example, put in self-generated letters instead of authorized documents.
- Technical issues— In some cases, you can have all of the required documents properly prepared and uploaded, but the issue is not with your documents, but that the Amazon automatic verification system is having trouble.
How to Resolve These Issues
If your seller identity verification process did not pass, here are the steps you can take for a resolution.
1. Review Amazon Requirements
It is helpful to review again the official seller central guidance for Amazon in India to determine what exact documents would be acceptable to submit. Amazon usually requests:
- PAN card (individual or business)
- Aadhaar card (individual)
- GST certificate (for registered businesses)
- Last bank statement (within the last 180 days)
- Proof of address (for your business registration)
2. Determine Incorrect Document Details
The most common issue is the name on the identification does not match exactly what you entered to register as a seller. Whether it is an application, the same language must be pasted.
3. Re-submit Well-Reviewed & Updated Documents
Take high-quality scans or pictures of your documents. Ensure that there are no shadows, cut-off edges, or unclear text. If either your bank statement or identification has expired, please update them and send in your application again.
4. File a Case with Amazon Seller Support
If you have done all of the above and continue to have issues, a filed case will help with the Amazon Seller Support case. Please be detailed when explaining your problem to the associate and include:
- A thorough description of your issues
- A copy of your documents provided in .PDF or .JPEG files
- Screenshots of the error messages you received
The Amazon team members will provide further support for case oversight and will manually check your documentation.
5. Engage Professional Help
If you’ve exhausted all possible ways forward, or if your account continues to face the same denial issues, you could consider professional account management services with Amazon. They can help ensure that your documentation is completed regarding compliance checks, and they are experts at communicating with Amazon support. It would be advisable to consider hiring professionals to help review your documents thoroughly to get approved faster, save time and gain less downtime for your business.
Helpful Tips to Avoid Future Denials
- Keep your documents updated – Examples would be to make sure your bank accounts, GST certificates, or any other types of documents for your business are updated.
- Be Consistent – Make sure that everything is consistent (the name on the bank statements, the address, the way it appears, etc.) according to your documentation.
- Submit the Correct Document Formats – Amazon prefers that you submit PDF or high-resolution JPEG formats.
- Don’t Create Multiple Accounts – Creating multiple accounts with the same details may raise flags.
- Stay Ahead of the Eight Ball – Stay on top of your account notifications, and you’ll be able to fix things before they become a problem.
Conclusion
It can be discouraging to see the “Seller Identity Verification Failed” notice, but sometimes that is not the final notice of your Amazon account. If you take some time to read Amazon’s requirements, fix any discrepancies, and submit clear documents, you should be back to selling in no time. And if the hassle feels like too much, you can always reach out to amazon account management service to offer compliance, verification, and real-time trouble shooting account setup. We at Selling OS are here to guide you through thick and thin.
The goal is to truly document your version of the offer quickly, but don’t stress about the paperwork for now—just keep your documentation organized so that you can sell on Amazon in India.
