Cancellation & Refund Policy

Effective Date: 14/01/2025

At SellingOS (Selling Online Service), we are committed to delivering quality digital solutions and services to our clients. This Cancellation & Refund Policy outlines the terms under which refunds or cancellations may be issued.

1. General Refund Eligibility

Refunds are strictly limited and are only available under the following conditions:

• A formal refund request must be submitted within 24 hours of payment confirmation.

After the 24-hour window, all sales are final and non-refundable, regardless of the nature of the service or the client’s change in circumstances.

2. Client Delays or Non-Compliance

Refunds will not be issued if SellingOS is unable to proceed due to:

• Client delay in submitting required information or documents
• Incomplete compliance or KYC steps from the client’s end
• Absence during scheduled consultations or meetings

3. Services That Are Non-Refundable

No refund requests will be entertained under any circumstances for the following:

• Services already initiated or partially delivered
• Paid consultation sessions already conducted
• Any third-party procurement on your behalf (e.g., EIN, LLC, Proxy, Ads)
• Digital assets delivered (e.g., A+ content, Storefront design, Keyword research)
• Discounted or promotional packages

4. Services Covered Under This Policy

The 24-hour refund rule applies to the following service categories:

• Marketplace Account Management Packages
• One-Time Setup Services (e.g., Product Listing, A+ Content)
• Company Formation Packages (USA, UK, UAE)
• Web Design & Development Services
• Training and Consultation Sessions (if booked in advance)

5. Refund Exclusions (Non-Refundable Circumstances)

No refunds shall be issued under any of the following conditions:

5.1 Time-Lapse

• Refund requested 24 hours after the time of payment confirmation.

5.2 Service Initiation

• If any portion of the service has already been initiated, including:
  • Document review
  • Account registration
  • Communication with marketplace support
  • Creative or technical work (e.g., content writing, design drafts, keyword research)
  • Calls, meetings, or email interactions

5.3 Client Delay or Non-Responsiveness

• If SellingOS is unable to proceed due to the client’s:
  • Delay in sharing required documents
  • Failure to respond to communication
  • Incomplete onboarding steps

5.4 Third-Party Denials

• Refunds will not be granted due to:
  • Rejection or suspension by third-party platforms (e.g., Amazon, Flipkart, Walmart, Etsy, Meesho, Joom IndiaMart JioMart, Myntra, Ajio, Alibaba, Blinkit, BigBasket, FirstCry, PaytmMall, Pepperfry, Shopclues, Shopsy, Swiggy, Snapdeal, Udaan, Zapto, Zamato, and Purplle)
  • Trademark or compliance rejections GST, or legal compliance
  • Payment gateway or banking delays outside of our control
  • Policy violations by the seller

5.5 Change of Mind

• Refunds will not be processed for change of preference, internal team decisions, or vendor switch.

5.6 Partially Completed Projects

• If partial work or milestones are completed, the corresponding value will be deducted from any eligible refund (if within 24 hours).

6. Refund Process & Timeline

Eligible refunds (under the 24-hour window) will be processed as follows:

• Refunds must be requested in writing via email to support@sellingos.com
• Subject line should include: Refund Request – [Order ID or Service Name]
• The request must clearly state the reason and include transaction details

Once approved, refunds will be processed to the original payment method within 7–10 business days. SellingOS reserves the right to request additional verification or clarification.

7. Dispute Resolution

If a customer is dissatisfied with any part of our service, we encourage resolving it through our Customer Satisfaction Review Process. You may request:

• A one-time service review and rectification
• A replacement within scope (if applicable)

Refunds will not be considered if the client has not participated in our internal resolution process.

8. Payment Gateway & Currency Fees

Any payment gateway or currency conversion charges incurred during the original transaction are non-refundable and will be deducted from the refunded amount (if applicable).

9. Chargeback Policy

If a customer files a chargeback without following the proper refund request process:

• The account and all associated services may be suspended
• SellingOS reserves the right to challenge the chargeback with documentation
• Future services may be denied to the client

10. Final Authority

SellingOS reserves the right to approve or reject any refund request at its sole discretion, even within the 24-hour window, based on the status of service execution or misuse of terms.

11. Contact

For any refund inquiries, please contact:

Support Department – SellingOS
✉️ Email: support@sellingos.com
📞 Phone: +91 729 000 2939
🌐 Website: www.sellingos.com