Shipping Policy

Effective Date: 26/12/2022

Last Updated: 14/01/2025

1. Introduction

At SellingOS, we specialize in providing e-commerce services, including account management, company formation, listing optimization, compliance assistance, and web development. While we do not sell physical products directly, we assist our clients in managing their shipping processes across various marketplaces. This policy outlines our approach to shipping support and related services.

2. Shipping Support Services

We offer comprehensive shipping support to ensure timely and efficient fulfillment on platforms such as Amazon, Flipkart, eBay, Etsy, JioMart, and Meesho. Our services include:

• Order Management: Streamlining order processing to improve customer satisfaction.
• Shipping Performance Monitoring: Ensuring smooth deliveries and addressing any shipping-related issues promptly.
• Integration with Logistics Partners: Collaborating with reliable shipping partners to facilitate timely deliveries.

3. Processing Time

Our service-related processing times are as follows:

• Service Initiation: 1-3 business days after receiving all necessary information and documentation.
• Consultations and Meetings: Scheduled based on mutual availability, typically within 5 business days.

Please note that these timelines are subject to change based on project complexity and client responsiveness.

4. Shipping Costs

As we do not handle physical product shipments directly, shipping costs are determined by the respective marketplaces and logistics partners. Clients are responsible for reviewing and understanding the shipping fees associated with their chosen platforms and carriers.

5. Shipping Methods and Delivery Times

Shipping methods and delivery times vary depending on the marketplace and logistics partners selected by the client. We assist clients in choosing appropriate shipping options to meet their business needs and customer expectations.

6. International Shipping

For clients operating in international markets, we provide guidance on:

• Customs and Import Duties: Understanding and complying with international shipping regulations.
• Shipping Restrictions: Identifying any limitations or prohibitions on certain products or destinations.

Clients are responsible for ensuring compliance with all international shipping laws and regulations.

7. Order Tracking

We assist clients in setting up order tracking systems through their chosen marketplaces and logistics partners. This enables end customers to monitor their shipments and receive timely updates on delivery statuses.

8. Shipping Restrictions

Clients should be aware of the following shipping restrictions:

• Prohibited Items: Certain products may be restricted or prohibited from shipping based on marketplace policies or legal regulations.
• Destination Limitations: Some regions may have limitations or restrictions on shipping services.

We advise clients to consult with their chosen marketplaces and logistics partners to understand these restrictions fully.

9. Delays and Disruptions

While we strive to ensure smooth shipping operations, delays may occur due to factors beyond our control, such as:

• Weather Conditions
• Customs Inspections
• Logistics Partner Delays

In such cases, we work closely with clients to address issues promptly and minimize disruptions.

10. Contact Information

For any questions or concerns related to shipping support services, please contact us:

SellingOS
       Address: B-59/3, Block B, Naraina Industrial Area Phase 2,  New Delhi, 110028
📧 Email: support@sellingos.com

🌐 Website: www.sellingos.com
📞 Phone: +91 729 000 2939

Note: This Shipping Policy is subject to change without prior notice. Clients are encouraged to review this policy periodically to stay informed of any updates.